Shipping policy

Last updated: 10 November 2026

Rose Theory Skin is operated by COBALT COMMERCE LLC, a United States limited liability company. Registered address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States. Contact: contact@rosetheoryskin.com.

Where we ship

We offer free tracked standard shipping to: Austria, Belgium, Canada, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, United States. Products are dispatched directly from China by a fulfilment provider. Multiple items may arrive in separate parcels at different times.

Processing and delivery

We process orders in 1 to 3 business days. After dispatch, estimated delivery is 7 to 15 business days in Europe (including the United Kingdom and Switzerland), and 9 to 15 business days in the United States and Canada. These are transit estimates; the processing period is additional. Business days exclude weekends and applicable public holidays.

Tracking and delays

We send tracking information by email after dispatch. If you cannot find it, or the applicable estimated period has passed, contact contact@rosetheoryskin.com with your order number. We will investigate with the carrier and explain the available remedies. Where a promised dispatch date cannot be met we will seek your agreement to the delay or offer cancellation and a refund as required by law.

Import charges and delivery details

Taxes or duties we are required to collect are included or disclosed before payment as applicable. The recipient is responsible for any lawful import charges assessed on delivery that have not already been collected, unless the law requires the seller to bear them. Contact us promptly if an address needs correction. For damaged, incorrect or missing items, see our return and refund policy.