Refund policy

Last updated: 10 November 2026

Rose Theory Skin is operated by COBALT COMMERCE LLC, a United States limited liability company. Registered address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States. Contact: contact@rosetheoryskin.com.

Requesting a refund

For our voluntary policy, email contact@rosetheoryskin.com within 30 days after receiving your item. Include the order number, affected item and a description of the problem. We consider damage, an incorrect item and dissatisfaction reported within that period; for dissatisfaction please include a photo. For an undelivered order, contact us after the maximum estimated processing and transit period. You do not need a photo of a missing item. Personalised items are excluded from voluntary change-of-mind refunds.

No physical return is required

Once we approve your refund, you may keep or dispose of the item. We issue the refund to the original payment method within 10 business days of approval, or earlier if the law requires. Your bank may take additional time to display the credit. The card statement descriptor previously configured for this store is zuriedit.com.

EU and UK cancellation rights

If you are a consumer in the EU or UK, you may generally cancel a distance purchase within 14 calendar days after you, or a person you designate, receives the goods. For an order delivered in several parts, the period starts after receipt of the last part. Notify us by email or post with a clear statement of cancellation; no reason is required. Sending notice within the period is enough. The optional form below can be used. We waive physical return. We refund the price and any standard delivery charge within 14 calendar days of receiving your cancellation, through the original payment method, without a refund fee.

Mandatory consumer rights apply independently of our voluntary policy. In particular, remedies for faulty, unsafe, misdescribed or undelivered goods are not limited by our 30-day commercial window. EU consumers have a legal conformity guarantee of at least two years, subject to national law; UK consumers retain their rights under the Consumer Rights Act 2015. Nothing here removes a remedy available under the law of your residence.

Optional cancellation form

To COBALT COMMERCE LLC, 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States, contact@rosetheoryskin.com: I/we cancel the contract for the following goods: ____. Order number: ____. Ordered on: ____. Received on: ____. Consumer name and address: ____. Date: ____. Signature (paper only): ____.

Widerrufsbelehrung

Als Verbraucher können Sie diesen Vertrag binnen vierzehn Tagen ohne Angabe von Gründen widerrufen. Die Frist beginnt, wenn Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Ware bzw. bei Teillieferungen die letzte Ware erhalten haben. Informieren Sie COBALT COMMERCE LLC, 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States, contact@rosetheoryskin.com, durch eine eindeutige Erklärung per E-Mail oder Post. Zur Fristwahrung genügt die rechtzeitige Absendung. Eine Rücksendung der Ware ist nicht erforderlich. Binnen vierzehn Tagen ab Eingang Ihres Widerrufs erstatten wir Ihre Zahlungen einschließlich der Standardlieferkosten mit demselben Zahlungsmittel. Für die Erstattung fallen keine Entgelte an. Ihre gesetzlichen Gewährleistungsrechte bleiben unberührt.

Muster-Widerrufsformular (freiwillig): An COBALT COMMERCE LLC, 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States, contact@rosetheoryskin.com: Hiermit widerrufe(n) ich/wir den Vertrag über den Kauf folgender Waren: ____. Bestellt am: ____. Erhalten am: ____. Name und Anschrift: ____. Datum: ____. Unterschrift (nur bei Mitteilung auf Papier): ____.